Frequently Asked Questions

Can I pick up my order?

Yes! During check out you can opt for a free pick up in De Meern or Wittevrouwen (Utrecht). We will email you to arrange a pick up date.

You can also email us directly after your order to start the dialoge and we will arrange a date and time from there.

Do I receive a tracking code with my order? // When will my order be shipped?

All parcels* will be shipped with a track & trace code. You will receive a tracking code once your item is shipped. All plant-related orders will be shipped on Tuesday. We try to ship non-plant related orders within one to two business days.

*Please note that the Velcro-only orders are NOT tracked (mailbox shipment).

Do you add heat-packs to my order?

We always add a heat-pack when the temperature is between 0 and 5 degrees. We check the temperature in The Netherlands and the country that the order will be shipped to. We will hold off the shipment is the temperature is below 0 degrees in either one of the countries. Heat-packs are free of charge.

Do you take pre-orders?

Unfortunately, we do not take pre-orders.

Can I combine my orders?

Yes, you can! If you want to add something to your existing order, you can place a new order and opt for 'Free Pick Up' at the check-out (now you will only pay shipping costs once). Please add a comment with what order you want your new order combined with.