Frequently Asked Questions
Can I pick up my order?
Yes! During check out you can opt for a free pick up in De Meern or Wittevrouwen (Utrecht). We will email you to arrange a pick up date.
You can also email us directly after your order to start the dialoge and we'll arrange a date and time from there.
Do I receive a tracking code with my order? // When will my order be shipped?
All parcels* will be shipped with a track & trace code. You will receive a tracking code once your item is shipped. All plant-related orders will be shipped on Tuesday. We try to ship non-plant related orders within one to two business days.
*Please note that the Velcro-only orders are NOT tracked (mailbox shipment).
Do you add heat-packs to my order?
We always add a heat-pack when the temperature is between 0 and 5 degrees. We check the temperature in The Netherlands and the country that the order will be shipped to. We will hold off the shipment is the temperature is below 0 degrees in either one of the countries. Heat-packs are free of charge.
Do you take pre-orders?
Unfortunately, we do not take pre-orders.
Can I combine my orders?
Yes, you can! If you want to add something to your existing order, you can place a new order and opt for 'Free Pick Up' at the check-out (now you will only pay shipping costs once). Please add a comment with what order you want your new order combined with.